JOB VACANCIES
1. Head of Customer Service
Duties & Responsibilities :
- To manage customer feedback relating to service issues including investigations, crafting of replies and liaising with customers and process owners for resolution of service feedback issues.
- To analyze trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps.
- To conduct service audits for hospital departments and wards and conduct surveys to determine customer needs.
- To manage and drive processes that improves front line staff performance and customer experience.
- To assists in the compilation, monitoring and analysis of feedback statistics and preparation of report for solicited and unsolicited feedback to the management.
Requirements :
- Candidates must possess at least a Bachelor’s Degree in healthcare management, public relations, hospitality, or any related field.
- Candidates must possess strong leadership & interpersonal skills, critical thinking skills, and decision-making skills.
- Excellent written & verbal communication skills
- Meticulous, analytical, and able to multi-task.
2. Customer Service Officer
Duties & Responsibilities :
- Greet and direct guests, patients, relatives to the appropriate locations
- Promote hospital services including health screening packages and available promotions
- Manage customer enquiries and assist in appointment making
- Proactively approach patients and offer assistance with empathy and compassion
- Receive and manage patient complaints and feedbacks so as to achieve a positive outcome
- Collect and analyze inpatient and outpatient feedbacks to improve customer experience
Requirements :
- At minimum possess a Certificate and/or Diploma in any discipline
- Minimum (2) years of work experience
- Ability to work on shift schedules is a prerequisite
- Working experience in Customer Service, Healthcare and Hospitality industry
- Good interpersonal and communication skills
- Good command of English and Bahasa Malaysia both written and spoken
3. Radiographer
Requirements :
- Candidates must possess a Diploma or Degree in Medical Imaging or Radiography.
- Must possess good observation skills.
- Able to do on-call duty by rotation.
- Computer literate.
- Pleasant personality with good communication skills.
4. Biomedical Technician
Duties & Responsibilities :
- Ability to work under pressure in tight deadline
- Willing to spend long hours to complete assigned job
Preventive Maintenance :
- Use correct check list to perform PPM as indicated with appropriate task.
- Where vendors are involved in the services witness the service and also signed of the reports.
Inspection :
- Carry out scheduled / assigned inspection work orders in time to the satisfaction of users as well as internally accepted guidelines.
- Use correct check list to perform inspection.
- Corrective maintenance which includes breakdown maintenance and emergency maintenance.
- Attend assigned break down calls within the response time as per the contract.
- Ensure that service reports are properly filled with users approval.
Acceptance Safety Maintenance Tests :
- Carry out assigned acceptance test according to the guidelines from the hospital management and ensure that proper documentation is prepared and maintained
- Ensure that assigned acceptance safety maintenance test is properly documented.
Competency Model :
- Carry out scheduled / assigned PPM work orders in time to the satisfaction of customer as well as internally accepted quality guidelines.
- Carry out PPM with approved calibrated test equipment.
5. Pharmacy Assistant
Requirements :
- Possess a Diploma in Pharmacy
- Experience as a pharmacy dispenser is an added advantage
6. Billing Clerk
Requirements :
- Minimum SPM
- 1 – 2 years experience in a similar field is preferable
- Reliable and responsible.
- Fluent in English, Chinese and Bahasa Malaysia.
- Willing to learn.
7. Account Executive
Requirements :
- At least 3-5 years experience in related field
- Minimum Diploma in Accounting or Finance
- Good knowledge in accounting practice
- Able to work independently and in a team
- Strong computing skills especially excel
- Able to communicate effectively in English, Chinese and Bahasa Malaysia
- Experience in a healthcare environment is an advantage
8. Project Officer
Requirements :
- Project Management, Coordination and Implementation skills
- Knowledge of healthcare regulations and procedures
- Strong communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to work effectively in a team and independently
- Experience in a healthcare or medical setting
- Bachelor’s Degree in Healthcare Administration, Project Management, or related field is an advantage
9. Staff Nurse
Requirements :
- Must have degree or diploma in nursing
- Registered with Malaysia Nursing Board (Lembaga Jururawat Malaysia)
- Computer literate
- Good interpersonal and communication skills
10. Clinic Assistant
Requirements :
- Minimum SPM or equivalent
- Basic computer proficiency for handling electronic medical records
- Prior experience in a clinic or healthcare setting is preferred
- Schedule appointments and handle patient registration.
- Maintain patient records and ensure confidentiality.
- Assist medical staff with basic clinical procedures
- Handle phone calls and respond to inquiries
- Maintain cleanliness and organization of the clinic
- Full time position only
11. Sonographer
Requirements :
- Perform diagnostic ultrasound exams on patients
- Ensure that ultrasound images are clear, accurate, and of high diagnostic value
- Explain the procedure to patients, addressing any concerns and ensuring their
comfort throughout the process - Maintain and operate ultrasound equipment according to hospital or clinic
protocols - Must possesed in Diploma in Medical Sonography
- Proven experience as a Sonographer with proficiency in using ultrasound
equipment - Strong attention to details and ability to interpret diagnostic images
- Excellent communication and interpersonal skills
- Compassionate and patient-centered care approach
Please send your resume and relevant documents to:
Human Resource Department
TIMBERLAND MEDICAL CENTRE
Lots 5160 – 5169 and 7477 – 7486
2 ½ Mile Rock Road 93250 Kuching, Sarawak
Tel : 082-234466 Fax: 082-232259
Email: [email protected]
1. General Physician
2. General Surgeon
3. Cardiologist
4. Neurologist
5. Haematologist
6. Obstetrician & Gynaecologist
7. Endocrinologist
8. Pathologist
Requirements:-
• Relevant post-graduate qualifications with a minimum of 5 years of clinical experience as a consultant in the above disciplines
• Registered with the Malaysian Medical Council
• Registered with the National Specialist Register and/or Gazetted Specialist by MOH
• Possess a valid annual practicing certificate
We are offering very attractive terms and conditions of practice at Timberland Medical Centre.
Please send your resume and relevant documents to:
Human Resource Department
TIMBERLAND MEDICAL CENTRE
Lots 5160 – 5169 and 7477 – 7486
2 ½ Mile Rock Road 93250 Kuching, Sarawak
Tel : 082-234466 Fax: 082-232259
Email: [email protected]
JOB VACANCIES
We are seeking for dynamic individuals to join us at Timberland Medical Centre. We would like to invite suitably qualified Medical Consultants in the following disciplines to be part of our dynamic team.
We are looking for:
- Obstetrician & Gynaecologist
- Paediatrician
- Hematologist
- Endocrinologist
- General Physician
Applicants may send by post or e-mail, CV with cover letter and a recent passport-sized photograph to:
Medical Director,
Timberland Medical Centre,
Lot 5160 – 5169 & 7477 – 7486
2 1/2 Miles, Jalan Rock
93250, Kuching,
Sarawak
Only shortlisted candidates will be notified.