Careers

JOB VACANCIES

Head, Medical Affairs and Quality Management 

Duties & Responsibilities

• Ensure all Risk & Quality System Documents are updated and controlled
• Recommend and initiate documentation of new procedures
• Initiate, maintain and update all document in the department as well as circulating documents
• Carry out or coordinate training on Risk & Quality matters
• Coordinate Management Review Meetings including preparation and distribution of all necessary reports
• Oversee Risk & Quality Management and Infection Control activities.
• Coordinate with Quality Resources department on the paperwork preparation and submission for MOH license.
• Manage all relevant doctors’ Database and ensure all information are updated timely and accurate.
• Ensure the credentialing & privileging of all new doctors are completed and in place upon start of practice.
• Assist the Management on ad-hoc projects or assignment as and when needed

Requirements :

• Medical degree or equivalent qualification.
• A strong clinical and hospital background is a must.
• Experience in quality management including familiarity with national and international accreditation standards e.g. MSQH, JCI
• Experience in managing team and projects including conducting audits
• Understanding of healthcare regulations and standards
• Excellent communication and interpersonal skills
• High level of integrity and confidentiality

2. Customer Service Assistant Manager / Manager

• To manage customer feedback relating to service issues including investigations, crafting of replies and liaising with customers and process owners for resolution of service feedback issues.
• To analyze trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps.
• To conduct service audits for hospital departments and wards and conduct surveys to determine customer needs.
• To manage and drive processes that improves front line staff performance and customer experience.
• To assists in the compilation, monitoring and analysis of feedback statistics and preparation of report for solicited and unsolicited feedback to the management.

Requirements

• Candidates must possess at least a Bachelor’s Degree in healthcare management, public relations, hospitality, or any related field.
• Candidates must possess strong leadership & interpersonal skills, critical thinking skills, and decision-making skills.
• Excellent written & verbal communication skills
• Meticulous, analytical, and able to multi-task.

3. Customer Service Officer 

Job Responsibilities:

• Greet and direct guests, patients, relatives to the appropriate locations
• Promote hospital services including health screening packages and available promotions
• Manage customer enquiries and assist in appointment making
• Proactively approach patients and offer assistance with empathy and compassion
• Receive and manage patient complaints and feedbacks so as to achieve a positive outcome
• Collect and analyze inpatient and outpatient feedbacks to improve customer experience

Requirements :

• At minimum possess a Certificate and/or Diploma in any discipline
• Minimum (2) years of work experience
• Ability to work on shift schedules is a prerequisite
• Working experience in Customer Service, Healthcare and Hospitality industry
• Good interpersonal and communication skills
• Good command of English and Bahasa Malaysia both written and spoken

2. Radiographer

Requirements

• Candidates must possess a Diploma or Degree in Medical Imaging or Radiography.
• Must possess good observation skills.
• Able to do on-call duty by rotation.
• Computer literate.
• Pleasant personality with good communication skills.

4. Biomedical Technician 

• Ability to work under pressure in tight deadline
• Willing to spend long hours to complete assigned job

Preventive Maintenance :

• Use correct check list to perform PPM as indicated with appropriate task.
• Where vendors are involved in the services witness the service and also signed of the reports.

Inspection :

• Carry out scheduled / assigned inspection work orders in time to the satisfaction of users as well as internally accepted guidelines.
• Use correct check list to perform inspection.
• Corrective maintenance which includes breakdown maintenance and emergency maintenance.
• Attend assigned break down calls within the response time as per the contract.
• Ensure that service reports are properly filled with users approval.

Acceptance Safety Maintenance Tests :

• Carry out assigned acceptance test according to the guidelines from the hospital management and ensure that proper documentation is prepared and maintained
• Ensure that assigned acceptance safety maintenance test is properly documented.

Competency Model :

• Carry out scheduled / assigned PPM work orders in time to the satisfaction of customer as well as internally accepted quality guidelines.
• Carry out PPM with approved calibrated test equipment.

5. Information Technology Officer 

Job Responsibilities :

• Installing and configuring hospital’s computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems, software, and networks. Ensure that only computer hardware and software approved by management is being installed and used
• Attend to support services for all hospital’s computer software, including but not limited to HIS, LIS, PACS, Windows programmed, and other application approved by management.
• Write simple programmed or liaison with IT vendors to implement systems approved by the management
• Ensure that proper inventory register is maintained for all computer hardware, software, and network equipment
• Ensure that all programmed in the hospital are properly licensed and secured
• Resolve incidents raised by the users via Helpdesk system or call ensuring compliance to all applicable service level agreements
• Providing technical support across the hospital’s (this may be in person or over the phone) or escalate to appointed IT vendors as required
• Participate in other duties and projects under the direction of the management
• To provide a conduit for two-way communication between users and support staff, including champion users
• Ensure compliance of all IT policies and procedures as defined by the management

Job Requirement :

• Good organization, time management and prioritization
• Creative, open to new ideas and ability to multi-task effectively
• Ability to adapt and adjust to changing processes, constantly seeking process improvement
• Good in analytical skills
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills with staffs and suppliers
• Ability to work as per on call schedule

Qualification :
Degree / Diploma in Computer studies
Fresh graduates are encouraged to apply

6. Pharmacy Assistant

• Possess a Diploma in Pharmacy
• Experience as a pharmacy dispenser is an added advantage

7. Billing Clerk

• Minimum SPM
• 1 – 2 years experience in a similar field is preferable
• Reliable and responsible.
• Fluent in English, Chinese and Bahasa Malaysia.
• Willing to learn.

8. Receptionist Cum Typist

• Minimum SPM
• 1 – 2 years experience in a similar field is preferable
• Reliable and responsible.
• Willing to learn.

Please send your resume and relevant documents to:

Human Resource Department
TIMBERLAND MEDICAL CENTRE
Lots 5160 – 5169 and 7477 – 7486
2 ½ Mile Rock Road 93250 Kuching, Sarawak
Tel : 082-234466 Fax: 082-232259
Email: [email protected]

1. General Physician
2. General Surgeon
3. Cardiologist
4. Neurologist
5. Haematologist
6. Obstetrician & Gynaecologist
7. Endocrinologist
8. Pathologist

Requirements:-
• Relevant post-graduate qualifications with a minimum of 5 years of clinical experience as a consultant in the above disciplines
• Registered with the Malaysian Medical Council
• Registered with the National Specialist Register and/or Gazetted Specialist by MOH
• Possess a valid annual practicing certificate

We are offering very attractive terms and conditions of practice at Timberland Medical Centre.

Please send your resume and relevant documents to:

Human Resource Department
TIMBERLAND MEDICAL CENTRE
Lots 5160 – 5169 and 7477 – 7486
2 ½ Mile Rock Road 93250 Kuching, Sarawak
Tel : 082-234466 Fax: 082-232259
Email: [email protected]

JOB VACANCIES

We are looking for:

• Obstetrician & Gynaecologist
• Paediatrician
• Hematologist
• Endocrinologist
• General Physician

Applicants may send by post or e-mail, CV with cover letter and a recent passport-sized photograph to:

Medical Director,
Timberland Medical Centre,
Lot 5160 – 5169 & 7477 – 7486
2 1/2 Miles, Jalan Rock
93250, Kuching,
Sarawak